This Privacy Policy describes:

• The personal information we collect.

• How we use and store your information.

• Your rights under POPIA and how you can exercise them.

Moho Lele Farm is the "responsible party" as defined by POPIA, which means we determine why and how your personal information is processed.

We collect the following types of personal information:

2.1. Personal Information You Provide Directly

• Full name

• Contact details (email address, phone number, and physical address)

• Booking details (rental dates, group size, and preferences)

• Payment details (processed through secure third-party providers)

2.2. Information Collected Automatically

• Device information (e.g., IP address, browser type, operating system)

• Website usage data (e.g., pages visited, time spent on site, interactions)

• Cookies and tracking data (for website functionality and analytics)

We collect and process your personal information for the following purposes:

• To process and confirm bookings.

• To communicate with you about your reservation or respond to inquiries.

• To comply with legal and regulatory requirements.

• To improve our services and website functionality.

• To send marketing communications (only with your explicit consent).

Under POPIA, we process your personal information based on the following lawful grounds:

• Performance of a Contract: To provide services related to your booking.

• Consent: For marketing communications or additional services (you can withdraw consent at any time).

• Legal Obligations: To comply with tax, accounting, or regulatory requirements.

• Legitimate Interests: To improve customer service and enhance the user experience.

We may share your personal information with the following parties:

• Payment Processors: Third-party services such as Stripe or PayPal for secure payment processing.

• Service Providers: Hosting, email, and analytics providers that help us operate our business.

• Legal Authorities: When required to comply with legal obligations or enforce our terms of service.

We ensure that all third-party providers comply with data protection requirements under POPIA.

We implement appropriate security measures to protect your personal information against unauthorized access, loss, or destruction. These measures include:

• Encryption of sensitive data (e.g., payment details).

• Regular updates and monitoring of our security systems.

• Restricted access to personal data by authorized personnel only.

We will retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with legal, tax, or regulatory obligations.

• Resolve disputes or enforce our agreements.

When no longer needed, personal information will be securely deleted or anonymized.

As a data subject, you have the following rights:

• Right to Access: Request details of the personal information we hold about you.

• Right to Rectification: Request corrections to inaccurate or incomplete information.

• Right to Deletion: Request that we delete your personal information, subject to legal requirements.

• Right to Object: Object to the processing of your personal information for specific purposes (e.g., direct marketing).

• Right to Withdraw Consent: Withdraw your consent for processing activities at any time.

• Right to Lodge a Complaint: Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise your rights, please contact us at [Insert Contact Information].m description

Our website uses cookies to:

• Improve website functionality and user experience.

• Analyze site traffic and performance.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

If you are accessing our services from outside South Africa, your personal information may be transferred to servers located within South Africa or other jurisdictions. We ensure that appropriate safeguards are in place for such transfers.

We reserve the right to update this Privacy Policy as needed. Changes will be posted on our website with the updated "Effective Date." Please review this page regularly to stay informed.

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

Moho Lele Farm
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]

If you wish to lodge a complaint about how your personal information is handled, you can contact the Information Regulator of South Africa:

Email: complaints.IR@justice.gov.za
Phone: +27 (0) 12 406 4818
Website: www.justice.gov.za/inforeg